Customer Service Officer

KOLORIST PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local beauty salon in Singapore is seeking a customer service representative to enhance customer interactions. Responsibilities include communicating with customers, managing feedback, and ensuring a pleasant salon experience. Ideal candidates should be well-groomed, service-oriented, and have good communication skills. Prior experience in the beauty industry is advantageous.

Qualifications

• Well-groomed and maintain a professional self that suits salon image.
• Good and precise communication skills.
• Service-oriented and passionate about serving customers.

Responsibilities

• Communicate with customers, understand their needs and attend to their queries.
• Handle and resolve customers' feedbacks and concerns.
• Ensure a wonderful salon experience for our customers.
• Handle phone enquiries with etiquette.
• Serve light refreshments to customers.
• Schedule customers' appointments and other ad-hoc duties.
• Gather customer satisfaction levels and feedback.
• Provide feedback to improve operations.
• Comply with data protection regulation.

Skills

Communication skills

Service orientation

Job description

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous