Customer Service Officer

DYNAMIC HUMAN CAPITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their dynamic team. In this role, you will provide exceptional support to clients, ensuring timely processing of orders and effective communication through various channels. You'll work closely with the factory team to monitor production progress and handle shipping documentation. This position offers training for entry-level candidates, making it an excellent opportunity for those looking to start their career in logistics or customer service. Join a supportive environment where your contributions will make a difference in client satisfaction and operational efficiency.

Qualifications

• Minimum GCE N or O level or Diploma in any discipline required.
• 1 year experience in customer service or logistics preferred.

Responsibilities

• Provide excellent customer service and liaise with clients via email and phone.
• Process daily orders, purchasing, and invoicing using SAP system.

Skills

Customer Service

Communication Skills

Basic Computer Literacy

Microsoft Office

Microsoft Excel

Microsoft Word

Education

GCE N or O level

Diploma in any discipline

Tools

SAP

Job description

Responsibilities:

Provide excellent customer service, liaise with clients through e-mail and phone.
Using SAP system to key in Sales Order, purchasing order, invoicing.
Follow up and monitor delivery of outstanding customers’ orders and provide customer support for shipments.
Responsible for daily order processing, purchasing, invoicing.
Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB).
Co-ordinate with factory team for production progress and export/import shipment preparation.
Send all necessary information and documentation to clients/agents/sea companies/forwarders accurately and on a timely basis.
Training will be provided.

Requirements:

Minimum GCE N or O level / Diploma in any discipline.
Responsible, positive attitude, able to work independently and as a team player.
Basic computer literacy and good knowledge in Microsoft Office.
Proficiency in Microsoft Excel and Word.
Min 1 year experience in customer service or logistics/supply chain/shipping industry would be an advantage.
Entry level candidates without experience will be considered as training will be provided.
To handle queries and concerns from English and Mandarin speaking counterparts regarding documentation matters and liaise with peers in Taiwan and China.

Additional Information:

Salary: SGD 2500 to SGD 3000 + AWS.
Time: Monday to Friday: 0830hrs to 1800hrs.
Location: Kaki Bukit Road.

We regret to inform you that only shortlisted applicants will be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Han Tze Jian | EA Personnel No.: R1658384