Customer Service Officer

Noel Gifts International Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in gift services is seeking a Customer Service Officer to join their team. The role involves handling customer inquiries via various channels, processing orders, and ensuring high customer satisfaction. Ideal candidates should have at least O level education and possess strong communication skills. This position is perfect for those eager to build a career in customer service.

Qualifications

• Min. O level education / Professional Certificate / NITEC.
• Preferably 1 year related experience.
• Good command of written English.

Responsibilities

• Handle incoming enquiries via email or phone with excellent customer service.
• Process sales orders, delivery orders and reward system redemptions.
• Provide updates on delivery status to stakeholders.

Skills

Customer service

Communication

Written English

Interpersonal skills

Multi-tasking

Education

O level education / Professional Certificate / NITEC

Job description

To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Officer

Responsibilities:

• Handles of incoming enquiries via email or phone with excellent customer service level.
• Ensure all orders via email, fax and online are processed accurately and efficiently according to customer's requirements.
• Provide prompt updates on delivery status to necessary stakeholders and customers.
• Process sales orders, delivery orders and reward system redemptions.
• Ensure that all delivery orders are processed and forwarded to necessary stakeholders for fulfilment efficiently.
• Ad-hoc administrative duties

Requirements:

• Min. O level education/Professional Certificate/NITEC
• Preferably 1 year related experience
• Follow up all enquiries and sales order accurately and efficiently.
• High customer satisfaction level
• Good command of written English.
• Able to handle multi-tasking and work under pressure.
• Good team player with competence communication and interpersonal skills
• Computer Literate.
• Candidate without the relevant experience but keen to build a career in customer service are encouraged to apply.

Interested candidates may write-in with detailed resume stating qualifications, working experience, last drawn salary and availability.