Operations and Customer Support Officer

YTL PowerSeraya Pte. Limited; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore seeks a Customer Service Representative to manage customer onboarding/offboarding and address inquiries. The role requires strong communication skills, ability to multitask, and proficiency in MS Office. Join a dynamic team focused on providing exceptional service.

Qualifications

• Diploma and/or previous experiences in related field preferred.
• Excellent communication and documentation skills.
• Ability to multitask and prioritize effectively.

Responsibilities

• Process end-to-end customer onboarding and offboarding.
• Act as primary customer point of contact across communication channels.
• Provide information about products and convert leads into sales.

Skills

Communication

Documentation skills

Multitasking

Attention to detail

Team collaboration

Education

Diploma in related field

Tools

MS Office Suite

Job description

Responsibilities

Manage Customer Onboarding/Offboarding:

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.

• Verify customer documentation and ensure compliance with company policies.

• Collaborate with SP Services & MSSL Team to ensure contractual obligations are accurately reflected in downstream systems.

• Process the customer offboarding efficiently.

Customer Interactions Handling:

• Act as the primary point of contact for customers across various communication channels including email, calls, messaging, and social media.

• Collaborate with internal Service Partners such as Sales, Finance, and Credit Control to address customer queries and concerns promptly.

• Effectively route and resolve inquiries and issues to ensure timely resolution.

Sales and Product Inquiry Handling:

• Provide comprehensive information about the organization's products and services to potential customers.

• Convert leads into sales by showcasing the value proposition effectively.

Administrative Task:

• Process forms (eg. GIRO)

• General administrative tasks (eg. Verification and submission of team invoices)

Qualifications

Requirements

• Diploma and/or previous experiences in related field preferred

• Excellent communication and documentation skills

• Ability to multitask and prioritize tasks effectively.

• Attention to detail and accuracy in documentation.

• Proficiency in MS Office Suite.

• Work collaboratively in a team.