Customer Service Officer

Intertek Testing Services (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading certification organization is seeking a customer service representative to support client inquiries and manage documentation for certification applications. The ideal candidate will have a diploma and experience in a customer-focused role, with strong communication and organizational skills. This position also involves preparing sales quotations and coordinating with various internal teams to ensure customer satisfaction.

Qualifications

• Minimum Diploma in any discipline.
• At least one year experience in customer service.
• Strong verbal and written communication skills required.

Responsibilities

• Respond to customer inquiries regarding certification applications.
• Prepare and verify customer documentation for certification.
• Conduct weekly Net Promoter Score (NPS) surveys.

Skills

Communication

Organization

Analytical Skills

Team Collaboration

Education

Diploma in any discipline

Tools

Microsoft Office Suite

CRM Systems

Job description

ROLES & RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries regarding the Certification Application, iConnect platform, and certification processes;

• Guide customers through application procedures, ensuring clarity and compliance with requirements;

• Prepare, consolidate, and verify customer documentation for certification applications;

• Issue and follow up on routine quotations;

• Coordinate projects and facilitate communication between internal teams to ensure smooth operations;

• Conduct weekly Net Promoter Score (NPS) surveys to gather customer feedback;

• Record and track weekly sales activities and quotations;

• Prepare accurate sales quotations in a timely manner;

• Initiate and maintain job files for sales-related activities;

• Deliver safety briefings to office visitors as needed;

• Perform other job-related assignments as required.

JOB REQUIREMENTS / SPECIFICATIONS

• Minimum Diploma in any discipline;

• At least one year experience in customer service, preferably in the Electrical/Electronic related industry;

• Strong verbal and written communication skills to effectively engage with customers and internal stakeholders;

• Detail-oriented with excellent organizational skills and the ability to manage multiple priorities;

• Analytical mindset with the ability to resolve issues efficiently and independently;

• Adaptable and flexible in a dynamic work environment;

• Ability to work collaboratively in a team while also taking initiative independently;

• Proficiency in Microsoft Office Suite and experience with CRM systems is an advantage.