Customer Service Officer

Pratt & Whitney; Singapore; On-site; SGD 45,000 - 85,000; Full time

Job summary

Join a forward-thinking company that is a leader in aerospace technology. This role involves managing engine events and collaborating with various departments to ensure customer satisfaction. You'll be at the forefront of aviation advancements, working with a team that values strong relationships and innovative solutions. If you have a background in engineering or marketing and are passionate about the aerospace industry, this is an exciting opportunity to grow your career while making a significant impact in a dynamic environment.

Benefits

Career and skills development opportunities

Employee scholarship program

Comprehensive health benefits

On-the-job training

Competitive remuneration package

Company transport provided

Qualifications

• Minimum 4 years of experience in the aerospace industry.
• Strong analytical and communication skills are essential.

Responsibilities

• Manage shop and rental engine events for customers in Asia Pacific.
• Collaborate across departments to meet customer requirements.

Skills

Interpersonal Skills

Analytical Mindset

Business Acumen

Communication Skills

Education

Diploma in Engineering

Diploma in Marketing

Tools

SAP

CRM

EMF

Sharepoint

Job description

Date Posted:
2025-02-13
Country:
Singapore
Location:
10 Loyang Crescent, Singapore
Position Role Type:
Unspecified

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.

We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do

• Management of shop engine events and rental engine events for customers within the Asia Pacific region.
• Ensure customer requirements and expectations are effectively communicated to the respective department within P&WC for rental engine support and induction to the shop.
• Collaborate across various departments (Sales, Program, Leaseco, Shop) to meet customer requirements, evaluate alternatives and develop solutions to support customer’s needs.
• Support AOG events after office hours and weekends as required.
• Ensure that all customer queries are addressed and responded to in a timely manner.
• Participate in regular meetings with the network regarding engine deployment and status updates.
• Liaise with customers to manage a 3-month rental engine requirement and engine shop visit forecast (scheduled/unscheduled removals).
• Usage of tools such as SAP, CRM, EMF and Sharepoint.
• Build and maintain strong relationships with customers within the region.
• Participate in cost reduction initiatives and/or other strategic initiative projects.

Qualifications You Must Have

• Diploma in Engineering or Marketing (sales and services) or any other related field.
• Minimum 4 years work experience in the relevant aerospace industry.
• Possess a mature disposition, keen business acumen, and excellent interpersonal skills to work in a team.
• Able to work independently at times and support off hours Aircraft on Ground (AOG) requests.
• Possess an analytical mindset to assess customer requirement opportunities effectively, building long-term business relationships with key customers using excellent written and verbal communication skills.

Qualifications We Prefer

• Supply Chain and Logistics experience on international shipments and warehousing management will be an advantage.

What We Offer

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive remuneration package.
• Allowance and overtime benefits where applicable.
• Company transport provided.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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