Customer Service Officer

TRANSNATIONAL SUPPLY CHAIN LOGISTICS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is seeking a customer service representative to handle queries and requests. The position requires effective communication skills and an ability to manage cases independently. Fresh graduates are encouraged to apply, making this an excellent entry-level opportunity in a dynamic environment.

Qualifications

• Educational qualification of GCE 'O' Level or higher.
• Good communication and interpersonal skills required.
• Open to fresh graduates.

Responsibilities

• Provide day-to-day customer service via phone and email.
• Manage customer inquiries accurately and promptly.
• Implement procedures following guidelines.

Skills

Communication

Interpersonal skills

Education

GCE 'O' Level or higher

Job description

Job Description

• Responsible for providing day-to-day customers services queries and request via phone and email.
• Able to communicate complex questions in a relatable and understandable manner.
• Ensure that customer service transactions and inquiries are handled promptly and accurately.
• Ability to work independently manages cases, including maintaining accurate and proper records.
• Responsible for the management of change, quality assurance and change management for assigned projects.
• Implement procedures and processes in accordance with laid down guidelines.

Requirements

• GCE ‘O’ Level or higher
• Has good communication and interpersonal skills
• Fresh Graduates are welcomed