Customer Service Officer

FABRI-TECH COMPONENTS (S) PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A manufacturing company in Singapore is seeking a professional to establish strong customer relationships and manage purchase orders. The ideal candidate should have at least 1 year of experience, be detail-oriented, and have strong communication skills. This role requires multitasking in a fast-paced environment and involves coordinating logistics for timely order fulfilment.

Qualifications

• At least 1 year of relevant working experience, preferably in manufacturing or supply chain.
• Able to work independently in a fast-paced environment.
• Passionate team player with a positive work attitude.

Responsibilities

• Establish and maintain strong working relationships with customers.
• Process customer purchase orders and validate pricing and lead times.
• Coordinate with production teams to ensure on-time order fulfilment.

Skills

Strong communication skills

Coordination skills

Proficient in Microsoft Office

Multitasking

Attention to detail

Education

ITE Nitec or GCE 'O' Level qualification

Job description

Responsibilities:

• Establish and maintain strong working relationships with customers
• Process customer purchase orders, validate pricing and lead times
• Perform order entry, rescheduling, planning, and monitor delivery schedules
• Communicate with customers professionally via email and phone regarding order status and delivery updates
• Coordinate with production teams and overseas factories to ensure on-time order fulfilment
• Prepare delivery documents and coordinate logistics for timely dispatch
• Issue purchase orders, liaise with suppliers, and track delivery schedules
• Monitor and manage the flow of raw materials and finished goods
• Organize monthly stock-taking activities, reconcile and verify inventory from various stockrooms
• Maintain accurate inventory records and implement good inventory management practices
• Promote teamwork and support team-building initiatives

Requirements:

• Minimum ITE Nitec or GCE "O" Level qualification
• Proficient in Microsoft Office applications
• At least 1 year of relevant working experience (preferably in manufacturing or supply chain)
• Strong communication and coordination skills
• Able to multitask and work independently in a fast-paced environment
• Detail-oriented with a high level of accuracy
• Passionate team player with a positive work attitude
• Working Location: Tuas (5mins from Tuas Crescent MRT)
• Working Hours: Mondays to Fridays, 8.30am to 5.00pm