Customer Service Officer

IZIASG PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Officer to enhance customer satisfaction through effective communication and order management. The role involves addressing customer inquiries, processing orders, and collaborating with various departments. Ideal candidates will have a high school diploma, prior customer service experience, and strong communication skills in both Chinese and English.

Benefits

Competitive salary and benefits package

Regular training and career development opportunities

Friendly and collaborative working environment

Employee health and wellness programs

Qualifications

• Education: High school diploma or above.
• Experience: Prior customer service experience preferred.
• Language: Good command of both Chinese and English.

Responsibilities

• Reply to customer inquiries and provide excellent service.
• Process customer orders and ensure accuracy.
• Maintain customer information and records.

Skills

Excellent communication

Coordination skills

Patience

Detail-oriented

Emergency handling

Proficient in Microsoft Office

Team spirit

Proactive attitude

Sense of responsibility

Education

High school diploma

Job description

Job Title: Customer Service Officer

*This position is open to interns*

Job Responsibilities:

Customer Service:

* Reply to customer messages, answer inquiries, and provide excellent service.

* Handle customer complaints and suggestions, resolve issues promptly to enhance customer satisfaction.

* Record and organize customer feedback, analyze common issues, and provide improvement suggestions.

Order Management:

* Receive and process customer orders, ensuring accuracy of order information.

* Coordinate and follow up with runners to ensure orders are completed timely and accurately.

* Handle order changes and cancellations, maintaining effective communication with customers.

Data Recording:

* Maintain customer information and order records, ensuring data accuracy and completeness.

* Regularly compile and summarize customer service-related data to support business decisions.

Team Collaboration:

* Work closely with other departments to ensure customer needs are addressed in a timely manner.

* Participate in team training and meetings, share experiences and best practices to improve service quality together.

Job Requirements:

* Education: High school diploma or above.

* Experience: Prior experience in customer service is preferred.

Skills:

* Excellent communication and coordination skills; patient, detail-oriented, and able to handle emergencies.

* Proficient in Microsoft Office (Word, Excel, etc.).

* Strong team spirit, proactive attitude, and high sense of responsibility.

Language:

* Good command of both Chinese and English.

Company Benefits:

* Competitive salary and benefits package

* Regular training and career development opportunities

* Friendly and collaborative working environment

* Employee health and wellness programs