Customer Service Officer

Kong Meng San Phor Kark See Monastery; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A community service organization in Singapore seeks a customer service representative to handle daily operations and assist customers. Candidates should have at least 1 year of experience, be bilingual in English and Mandarin, and possess strong communication skills. A positive attitude and flexibility to work on weekends are essential.

Qualifications

• At least 1 year of frontline working experience.
• Able to communicate effectively in both English and Mandarin.

Responsibilities

• Handle daily counter services.
• Liaise with Casket/Undertaker companies for registrations.
• Attend to customer enquiries and feedback.

Skills

Effective communication and interpersonal skills

Good customer service skills

Attention to details

Bilingual in English and Mandarin

Education

Min. GCE ‘O’ level

Job description

Your Role:

• Handle daily counter services
• Liaise with Casket/Undertaker companies for the registration of Beneficiary
• Attend to phone calls and walk-in customer enquiries and feedback
• Process labels / stickers for Urns Storage / Ji-Ling
• Assist in the registration of annual Prayer Events
• Coordinate with customer for collection of photos for Niches / Ancestral Tablets

What You Bring:

• Qualification: Min. GCE ‘O’ level
• Year(s) of Experience: At least 1 year of frontline working experience
• Language(s): Bilingual in English and Mandarin (both written and spoken) to communicate with both English and Mandarin-speaking stakeholders
• Required Knowledge/Skill(s): Effective communication and interpersonal skills, Good customer service skills, Attention to details
• A team player with a positive attitude and able to adapt to a fast-paced environment
• Able to work on weekend(s) and public holiday(s)
• Willing to work with after-death care service associates
• Candidate with Dharma knowledge will be of an added advantage