Customer Service Officer

Culina (part of the COMO Group); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food and beverage company in Singapore seeks a Customer Service Associate to manage customer orders via phone, email, and in-person. The ideal candidate has a strong service-oriented attitude, good communication skills, and the ability to work under pressure. This position offers benefits including annual leave and medical insurance.

Benefits

Up to 18 days Annual Leave

Group Medical & Hospitalization Insurance

Flexi Wellness Plan

Staff Card Discount Program

Qualifications

• Good attitude and able to work under pressure.
• Efficient in handling orders and enquiries.
• Ability to work with minimum supervision.

Responsibilities

• Attend to customers’ orders through phone, fax, email.
• Process order by generating invoices and billings.
• Co-ordinate with warehouse and delivery to ensure timely delivery.
• Handle and manage customer enquiries and feedback.

Skills

Good communication skills

Alert and efficient

Resourceful and service-oriented

Education

GCE 'O' level, Diploma or equivalent

Job description

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store SuperNature in Dempsey as well as a chain of butcheries in Major Supermarkets island-wide.

Job Responsibilities

• Attend to customers’ orders through phone, fax, email and sales personnel
• Process order by generating invoices, credit & debit notes and internet billings
• Co-ordinate with warehouse admin staff and delivery drivers to ensure timely delivery to customers
• Handle and manage customer enquiries and feedback
  
  

Requirements

• GCE 'O' level, Diploma or equivalent
• Alert, efficient, responsible, resourceful and service oriented
• Good communication skills & good attitude
• Able to work under pressure and with minimum supervision
• 5 days work week (4 week days + 1 weekend / 5 week days)
  
  

Benefits

• Up to 18 days Annual Leave
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program