Customer Service Officer

PERFORMANCE MICRO INTERNATIONAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the logistics and supply chain sector is seeking a Customer Service Representative to provide exceptional service and support. This role involves processing orders through the SAP system, preparing shipping documentation, and liaising with clients. Candidates with a diploma and a passion for customer service are encouraged to apply, including entry-level candidates as training will be provided.

Qualifications

• Minimum Diploma in any discipline.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Responsible, positive attitude, able to work independently and as a team player.

Responsibilities

• Provide excellent customer service and liaise with clients.
• Process sales and purchasing orders using SAP.
• Prepare Shipping documentation and co-ordinate with the factory team.

Skills

Customer service

Communication

Team player

Basic computer literacy

Proficiency in SAP

Knowledge in Microsoft Excel

Knowledge in Microsoft Word

Education

Diploma in any discipline

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in SAP, Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China