CUSTOMER SERVICE OFFICER

NEW PORT DUTY FREE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A retail company in Singapore is seeking a customer service representative to handle order processing and customer inquiries. Candidates should have a minimum of 'O' / Diploma level education, 1-2 years of relevant experience, and strong communication skills. This role requires a team player with a positive attitude in a fast-paced environment.

Qualifications

• 1-2 years of experience in customer service-related roles.
• Must be a team player, independent, and able to work in a fast-paced environment.
• Good communication skills and able to handle pressure.

Responsibilities

• Process orders including entry, amendments, and status notifications.
• Respond to customer enquiries via telephone, fax, and emails.
• Provide professional service and advice regarding products.
• Prepare and send quotations to customers.

Skills

Customer service

Communication skills

Teamwork

PC skills (Microsoft Office)

Education

Minimum 'O' / Diploma levels

Job description

Job Description:

• Order processing duties including but not limited to order entry, order amendments, order status notification, and order expediting.
• Attend and respond to all enquiries and customers’ feedback by telephone, fax and emails on timely manner.
• Provide professional service and advice to customers pertaining to products.
• Preparation of quotation and send to customers by telephone, fax or email.
• Follow-up on outstanding order and perform call-backs to customers if necessary.
• Perform close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery.
• To liaise at all times with all team members and work as a team to achieve the sales targets.
• Prepare proforma invoice for the accuracy of the orders.
• Maintain Picking Order (OE) filling system according to Order Number (NPO Number) every morning.
• Maintain signed Delivery Order (DO) filling system according to Order Number (NPO Number) every morning.
• Maintain daily Delivery Schedule Report filling system.
• Any other ad-hoc tasks and duties as assigned.

Job Requirements:

• Minimum “O” / Diploma levels.
• 1-2 years of experience in customer service-related roles.
• Competence in PC skills (MC Microsoft Office)
• Must be a team player, independent, positive working attitude and able to work in a fast paced environment.
• Good communication skills and able to take up pressure.