Customer Service Officer

TRITECH SCIENTIFIC PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in scientific solutions seeks a Sales Administrator to oversee sales administration and manage junior staff. The role involves responding to customer inquiries, processing orders, and coordinating deliveries. Ideal candidates will have excellent communication skills and a diploma in any discipline, with on-the-job training provided for company systems and protocols.

Qualifications

• Diploma or equivalent in any discipline.
• On-the-job training covering systems and protocols.

Responsibilities

• Responding to inquiries about products and services.
• Processing orders and handling returns.
• Generating delivery orders and invoices.

Skills

Communication

Problem-solving

Computer proficiency

Empathy

Education

Diploma or equivalent

Tools

Iscala

SAP

Job description

Core Responsibilities

General Sales Administration and management of one junior staff and a driver.

• Responding to inquiries via phone, email, chat, or in person about products, services, or policies.
• Processing orders and transactions, including returns, exchanges, and cancellations.
• Resolving complaints and troubleshooting issues, often coordinating with other departments to find solutions.
• Providing accurate product/service information to help customers make decisions.
• Maintaining customer records and updating databases with interactions and feedback.
• Generate DO and Invoices
• Manage delivery via third party warehouse

Skills Required

• Excellent communication and interpersonal skills
• Problem-solving abilities and patience under pressure
• Computer proficiency, including Iscala and SAP systems and multitasking across applications
• Empathy and professionalism, especially when handling difficult situations

Qualifications & Training

• Diploma or equivalent in any discipline
• On-the-job training is common, covering company systems, customer service protocols, and product knowledge

Additional Duties (Depending on Industry)

• Encouraging customers to use digital services or self-help platforms
• Participating in team meetings to improve service delivery
• Supporting sales and marketing efforts by identifying customer needs and trends