Customer Service Officer

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in a rewarding retail environment. This role involves engaging with clients through various channels, addressing inquiries, and ensuring customer satisfaction. You will be responsible for administrative tasks, maintaining records, and resolving client complaints effectively. With a focus on employee recognition and skill development, this position offers monthly incentives and year-end bonuses, making it an attractive opportunity for those looking to grow in sales and administration. If you're passionate about customer service and eager to learn, this could be the perfect fit for you!

Benefits

Monthly incentives

Year-end bonuses

Enjoyable working environment

Skill development opportunities

Qualifications

• Candidates must have at least 'O' Level, Diploma, or Bachelor's Degree.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Attend to walk-in and telephone enquiries professionally.
• Organize and analyze customer information and intentions.

Skills

Microsoft Office

Communication Skills

Interpersonal Skills

Customer Satisfaction Orientation

Education

"O" Level

Diploma

Bachelor's Degree

Tools

Smartphone Applications

Software

Job description

Responsibility

• To attend walk-in and telephone enquiries in a professional manner;
• To explore and introduce different types of services and options that are available to clients;
• To organize and analyze customer intentions and information;
• To perform general administrative and clerical duties;
• To maintain and update customer records;
• To handle client complaints and take appropriate action to resolve them.

Requirements

• Candidate must possess at least "O" Level / Diploma / Bachelor's Degree;
• Required skill(s): Microsoft Office;
• Familiarity with computer, smartphone applications, and software;
• Excellent communication and interpersonal skills;
• Must be willing to work in a retail setting (weekends), 5 days work per week;
• Customer satisfaction orientation;
• On-the-job training provided.

Why Join Us?

• Monthly incentives & year-end bonuses.
• We provide an enjoyable working environment.
• Work is visible and employees get their efforts recognized easily.
• Employees get to gain different skill sets such as sales, admin, and basic accounting.

Interested candidates are welcome! You are invited to send your resume via APPLY NOW.

Shortlisted candidates will be notified.