CUSTOMER SERVICE OFFICER

Tiong Lian Food Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food service company in Singapore is seeking a Customer Service Representative. The role involves processing customer orders and providing support. Candidates should have an O-Level qualification, 2 years of relevant experience, and proficiency in Mandarin. Strong communication skills and attention to detail are essential. This position requires a 44-hour work week and the ability to work on public holidays if necessary.

Qualifications

• At least 2 years of relevant experience.
• Meticulous and organized with strong attention to detail.
• Proficiency in Mandarin is essential.

Responsibilities

• Accurately take and process customer orders.
• Handle customer enquiries, feedback, and resolve issues.
• Provide dedicated account servicing and support for regular customers.

Skills

Interpersonal skills

Communication skills

Attention to detail

Proficiency in Mandarin

Education

O-Level qualification

Tools

Microsoft Office applications

Microsoft Dynamics NAV (Navision)

Job description

Overview

• Accurately take and process customer orders via phone, email, or messaging.
• Handle customer enquiries, feedback, and resolve issues promptly.
• Provide dedicated account servicing and support for regular customers.
• Update product pricing and stock allocations using our ERP system.

Job Requirements

• O-Level qualification with at least 2 years of relevant experience in a similar role.
• Meticulous and organized individual with strong attention to detail.
• Excellent interpersonal and communication skills.
• Proficiency in Mandarin is essential due to the nature of our product (pork) and customer base.
• Proficient in Microsoft Office applications (Excel, Outlook, etc.).
• Experience with Microsoft Dynamics NAV (Navision) is an advantage.
• 44 hours work week (alternate Saturdays)
• Able to work on Public Holidays if necessary.