CUSTOMER SERVICE OFFICER

Fresver; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty service company in Singapore is seeking a responsible individual to provide quality services and manage customer interactions. The role involves making cold calls, following up on appointments, and ensuring cleanliness in the reception area. Candidates should have at least 2 years of experience in beauty services, possess strong communication skills, and be willing to work retail hours, including weekends and public holidays.

Qualifications

• At least 2 years’ experience in beauty services.
• Ability to work in a fast-paced environment with minimum supervision.
• Strong verbal and written communication skills.

Responsibilities

• Deliver and provide Quality Services.
• Make cold calls to new leads.
• Follow up on customer requests and complaints promptly.
• Ensure cleanliness standards at reception area.
• Weekly data entry and generation of daily reports.

Skills

Communication skills

Ability to multitask

Customer service experience

Job description

Overview

• Responsible to deliver and provide Quality Services.
• To make cold call and any new leads call provided by the company.
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly.
• Re-confirm customer’s appointment a day before their treatment.
• After treatment (three days) to follow-up service call to customer.
• To ensure the cleanliness standards at reception area.
• Daily data entry for customers, staff and print report for compilation.
• Issuing of invoices and service rendering.
• Generation of daily reports.
• Provide administrative support.
• Any assignments given from time to time by the Company.

Job Requirements

• At least 2 years’ experience in beauty services
• Ability to work in a fast-paced environment with minimum supervision and multi-task
• Strong verbal and written communication skills
• Willing to work retail hours, weekends and public holidays