Customer Service Officer

EVENTS@SBA PTE. LTD.; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

A dynamic sports organization in Singapore is looking for a Customer Service Officer. The role involves managing court bookings, responding to customer inquiries, and ensuring an enjoyable experience at the venue. Candidates should have at least 1 year of experience and possess excellent communication and interpersonal skills. Flexibility to work evenings, weekends, and public holidays is required. The position is on-site, offering a supportive environment.

Qualifications

• At least 1 year of relevant experience is required.
• Ability to work shift hours including weekends and public holidays.
• Proficient use of general MS Office applications.

Responsibilities

• Handle court bookings and respond to enquiries.
• Serve as the first point of contact for customer interactions.
• Monitor court usage and assist with administrative tasks.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Team player

Proficiency in MS Office

Job description

Location: Singapore Badminton Stadium (100/102 Guillemard Road)

Job Type: Full-time/Part-time

Work Arrangement: On-site, with flexibility to work evenings, weekends and public holidays, up to 6-day work week for full-time.

The Customer Service Officer (CSO) supports the daily operations of KFF Badminton Arena by handling court bookings, responding to enquiries, and helping to maintain a smooth and enjoyable experience for all users. This role is customer-facing and operational.

1. Reporting Structure

• Reports to Head, Operations or person(s) assigned by Chief Executive Officer and to carry out all roles & responsibilities in consultation with the reporting officer.

2. Customer Interaction

• Serve as the first point of contact for all enquiries via phone, WhatsApp, email, or walk-ins
• Provide clear, accurate information to players and guests
• Handle basic customer feedback or direct it to the appropriate team

3. Bookings & Court Usage

• Assist with making, modifying, and checking online or walk-in bookings
• Monitor court usage to ensure customers play only within their booked slots
• Politely remind players if their booking has ended or if they are using the court without a booking

4. Facilities Support

• Keep the customer service counter and surrounding area neat and presentable
• Report any facility or equipment issues to the relevant personnel
• Ensure customers follow basic venue protocols and safety guidelines
• Assist with the opening or closing of the badminton halls

5. Administrative Tasks

• Update booking or usage records as needed
• Support basic reporting (e.g. booking trends, customer feedback)
• Assist with events, tournaments, or ad hoc coordination when required

6. Other Duties

• As and when assigned by the reporting officer or the Chief Executive Officer.

Requirements:

• At least 1 year of relevant experience
• Excellent communication and interpersonal skills
• Willing to work shift hours including weekends, and public holidays
• Proficient in general use of MS Office
• Friendly, organised, reliable, and a team player