Customer Service Officer

Bintan Resort Ferries Pte Ltd; Singapore; On-site; SGD 25,000 - 45,000; Full time

Job summary

An established industry player in travel services is looking for a dedicated individual to assist holiday makers at Bintan Resorts. This role involves handling ferry bookings and providing excellent customer service to ensure a pleasant experience for travelers. Ideal candidates will possess strong communication skills in English and Mandarin, a pleasant demeanor, and a passion for hospitality. Join a vibrant team that values organization and meticulousness, and enjoy a rewarding career in a dynamic environment. Training will be provided to ensure you excel in your role.

Qualifications

• GCE 'O' Level and Polytechnic preferred.
• Hospitality experience preferred but not mandatory.

Responsibilities

• Attend to enquiries by holiday makers on ferry bookings.
• Handle group & charter ferry bookings and ticketing.

Skills

Proficient in English

Proficient in Mandarin

Good communication skills

Pleasant personality

Organized and meticulous

IT-oriented

Education

GCE 'O' Level

Polytechnic Diploma

Tools

Microsoft Office

Job description

Responsibilities:

• Attend to enquires by holiday makers in Bintan Resorts on ferry bookings & other related travel services.
• Handle group & charter ferry bookings, ticketing, issuance of boarding passes & special arrangement for corporate companies, Travel agencies, Resorts, Golf course & Spa operators.
• Ad hoc duties when necessary

Requirements:

• Educational Level - GCE 'O' level and Polytechnic preferred.
• Proficient in English and Mandarin (handle enquiries from Chinese speaking passengers from China)
• Good communication skills – oral and written.
• Pleasant personality, is a team Player, organized and meticulous.
• IT-orientated with good knowledge in Ms Office.
• Must have passion to meet, greet and serve customers.
• Hospitality experience preferred. However, applicants without such experience but with passion to serve will be considered.
• Successful applicant will be provided with relevant training.

Working Hours / Location:

• 5-days work, 1 day off
• Willing to work on shift duties including weekends and public holiday.
• Suitable for residents living in the East area, as work location will be at Tanah Merah Ferry Terminal.
• Salary commensurate with experience.