Customer Service Officer

Sengkang Town Council; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading public service organization in Singapore seeks a customer service assistant to handle cashiering duties and assist residents with their feedback and service requests. The role involves guiding residents through payment platforms, managing case follow-ups, and ensuring excellent service delivery as part of a vibrant front-line team.

Qualifications

• Strong communication skills and ability to work with residents.
• Familiarity with electronic payment systems preferred.

Responsibilities

• Guide residents in making payments on e-platforms.
• Attend to feedback matters and assist with case follow-ups.
• Liaise with other departments regarding customer feedback.

Skills

Customer Service

Communication

Job description

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.