Customer Service Officer

Pave Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational organization in Singapore is seeking a dedicated customer service representative to assist in student and course registration logistics. This role involves advising customers, promoting courses, and ensuring customer satisfaction while working towards sales targets. Ideal candidates will demonstrate strong communication and interpersonal skills and be proficient with technology.

Qualifications

• Minimum 'N' Level qualifications.
• Strong interpersonal and communication skills required.
• Proficient in technology, particularly MS Office.

Responsibilities

• Assist in administrative duties related to student and course registration.
• Promote the organisation’s programmes to prospective customers.
• Handle customer queries and maintain accurate files.

Skills

Interpersonal Skills

Communication Skills

Service Mindset

Education

Minimum ‘N’ Level

Tools

MS Office

Job description

JOB DESCRIPTIONS

• Assist in administrative duties pertaining to student and course registration matters.
• Provide professional service and advice to achieve customer satisfaction.
• Assist customers with their queries and concerns with a service-oriented attitude.
• Actively promote the organisation’s programmes to prospective customers in a professional manner.
• Assist and follow-up with prospective or existing customers to promote new subjects and courses.
• Work towards company sales targets and to maximise retention
• Handle customers enquiries, enrolment, payments and maintain accurate files for auditing.
• Establish a good rapport and build relationships with both prospective and existing customers.
• Assist Centre Manager in other duties.
• Attend company’s meetings when required.
• Any other tasks as assigned from time to time.

REQUIREMENTS

• Minimum ‘N’ Level
• Able to commit on both weekends
• Professional attitude and appearance
• Strong interpersonal and communication skills
• Proficient in technology and computer literate with MS Office
• Self-driven, independent, team player with strong service mindset