Customer Service Officer

Kyocera Document Solutions Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading document solutions company based in Singapore is seeking a customer service representative to manage customer inquiries, toner requests, and logistics coordination. The ideal candidate should be customer service oriented, possess good interpersonal skills, and be proficient in Microsoft Office. This role requires multi-tasking abilities and a proactive approach to customer engagement.

Qualifications

• Knowledge of Microsoft Office.
• Able to generate reports.
• Familiar with administrative duties.

Responsibilities

• Attend customer's call enquiries.
• Respond to customer's toner request.
• Monitor customer's toner usage and plan delivery.

Skills

Customer service oriented

Good interpersonal skills

Multi-tasking skills

Knowledge of Microsoft Office

Job description

Responsibilities

• Attend customer\'s call enquiries
• Respond to customer\'s toner request
• Monitor customer\'s toner usage by system, and plan toner delivery
• Coordinate with logistics for toner delivery
• Send toner quotation to customers upon request
• Keep records of all conversations in our call centre database in a comprehensible way
• Build sustainable relationships and engage customers by going the extra mile
• Attend to technician\’s requests
• Assist with meter reading status page scanning to file if required
• Attend ad-hoc assignments

Requirements

• Knowledge of Microsoft Office
• Able to generate reports
• Familiar with administrative duties
• Good interpersonal and multi-tasking skills
• Customer service oriented
• Fast learner and patient