Customer Service Officer

Centurion Corporation Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company specializing in dormitory management is seeking an Administrative Support to assist in daily operations. The candidate will handle queries from clients, maintain records, and support the Dormitory Manager. This role is crucial to ensure smooth administrative functions and excellent customer service.

Qualifications

• Minimum 1 year experience in customer service.
• Able to start immediately or on short notice.

Responsibilities

• Attend to phone calls and walk-in queries for dormitory bookings.
• Maintain client database and records for dormitory.
• Collect payments for cash sales and issue invoices.

Skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Customer service

Education

Minimum GCE ‘N’ Level

Job description

Job Description:

• To attend to phone calls and attend to all walk-in queries pertaining to booking of dormitory units.

• Perform all kinds of routine administrative and filing duties and to maintain adequate stock of office stationery.

• To assist Dormitory Manager and Operations Manager in routine matters.

• Prepare stationery and gas stove requisition for Dormitory Manager’s approval. Liaise with gas stove contractor on gas installation. Feedback client’s problems to gas contractor.

• To maintain a database of clients requesting units, with their contact details and details of their request. This list must be reviewed periodically and clients who no longer require accommodation must be deleted.

• To be overall responsible for all incoming and outgoing mail. To maintain a register of outgoing mail.

• Update client list whenever existing clients move out or new clients move in.

• To collect payments for all forms of cash sales (e.g. repairs, fines, parking, etc) and issue Cash Sales Invoice. All cash collected shall be banked in expeditiously.

• To take charge of processing and documentation of workers moving into the dormitory.

• To obtain documents of workers at least 1 week in advance and issue access passes, provided that all documents are properly verified.

• To keep updated records of all workers in the dormitory, according to their units, companies and nationalities.

• To ensure that records of workers moving out of the dormitory and proceeding on home leave or returning from leave are properly updated.

• To maintain a record of defective or lost access passes and collect payments for replacement passes, where applicable.

• To monitor work permit expiry dates and ensure that clients submit details of renewed work permits from time to time.

• To attend to request from government departments pertaining to workers residing in the dormitory

• To perform any other duties as assigned by management when and as deemed necessary.
  

Job Requirements:

• Minimum GCE ‘N’ Level

• Proficient in Microsoft Word and Excel

• Minimum 1 year experience in customer service

• Able to start immediately/short-notice