CUSTOMER SERVICE OFFICER

Duties and Responsibilities

• To provide good customer service.
• Processing of applications and handling cashier duties.
• Document filing and maintaining orderly records.
• Ensure compliance with customer’s Standard Operating Procedures and Internal KPI.
• To carry out other tasks and responsibilities as directed by the superior from time to time.

Job Requirements

• Minimum secondary level.
• Willing to perform rotating morning/afternoon shifts, including weekends.
• Bilingual, preferably fluent in English with good communication and interpersonal skills.

WORKING HOURS

5.5 days work week.

Monday to Friday: 1115hrs to 2000hrs

Meal Break: 45 minutes

Saturday / Sunday: 0830hrs to 1300hrs

Saturday / Sunday: Rest day

*Working hours and rest days may be adjusted accordingly in view of operational needs or during the training period.