Customer Service - Night

Food Premium Valley Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Food Premium Valley Pte Ltd is hiring a Customer Service Assistant for their Jurong West team. The role focuses on providing exceptional customer service, performing data entry, and resolving inquiries efficiently. With competitive remuneration and a supportive environment, this position aims to enhance the customer experience in the food service industry.

Benefits

Competitive remuneration

Health insurance

Professional development opportunities

Qualifications

• Strong communication and interpersonal skills.
• Able to work flexibly in a fast-paced environment.
• Experience in FMCG is a plus.

Responsibilities

• Perform data entry into the ordering system.
• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product information and order status.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Adaptability

Education

Previous experience in customer service

Tools

Microsoft Office

AutoCount

Job description

About the role

Food Premium Valley Pte Ltd is seeking an enthusiastic and dedicated Customer Service Assistant to join our team in Jurong West region. In this full-time role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless experience.

What you'll be doing

• Perform data entry into the ordering system and transmit print picking list for store-personnel to pick the orders and delivery summary list for delivery.

• Inform sales personnel of any changes in the price movement and stock level.

• Respond to customer inquiries and requests via phone, email, and online chat in a timely and professional manner

• Assist customers with product information, order status, and troubleshooting

• Liaise with internal teams to resolve customer issues and ensure customer satisfaction

• Maintain accurate customer records and database updates

• Provide administrative support, such as data entry, filing, and document management

• Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

• Previous experience in a customer service or administrative role, preferably in the food service (FMCG) industry

• Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner

• Excellent problem-solving and decision-making skills, with the ability to think quickly and provide effective solutions

• Proficient in Microsoft Office suite (Word, Excel, Outlook), AutoCount

• Attention to detail and a commitment to maintaining accurate records

• Flexible and adaptable, with the ability to work in a fast-paced environment

• Working Hours: 10.30pm to 7.30am

• Working Days: 6 days

What we offer

At Food Premium Valley Pte Ltd, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits, including health insurance and professional development opportunities.

About us

Food Premium Valley Pte Ltd is a leading provider of high-quality food products in the Jurong West Region. Our mission is to deliver exceptional customer service and a superior product experience to our clients. With a strong focus on innovation and sustainability, we are constantly striving to exceed the expectations of our customers and stay ahead of industry trends.

If you're excited about the prospect of joining our team, we encourage you to apply now.