Customer Service (Mon to Fri, Office Hrs, Retail sector)

Align Recruitment Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to join their dynamic team. This role is pivotal in ensuring a positive shopping experience by addressing customer concerns and inquiries across multiple platforms. You will be actively involved in preparing reports, participating in events, and collaborating with retail outlets to enhance customer engagement. If you have a passion for customer service and a knack for problem-solving, this opportunity is perfect for you. Join a supportive environment where your contributions make a real impact!

Benefits

Annual Leave (18 days)

Employee Discounts

Flexible Working Hours

Qualifications

• 2-3 years experience in customer service and retail.
• Knowledge of SAP is an advantage.

Responsibilities

• Manage customer enquiries via phone, email, and social media.
• Prepare and submit monthly reports on customer service updates.
• Coordinate with retail outlets on promotions and events.

Skills

Customer Service

Communication Skills

Problem Solving

Social Media Management

Education

GCE O-Level

Diploma in Business

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Working Details:

• Monday-Friday 830-530pm

• Annual leave 18 days

• Located at Ang Mo Kio

• The Customer Service Executive reports to the Senior Retail Operations Manager and is a key member of the Customer Service team. This role is responsible for delivering excellent customer service, addressing customer concerns, and ensuring a positive overall shopping experience.

RESPONSIBILITIES

• Manage general customer enquiries and feedback via phone, email, and social media (e.g., Facebook).

• Respond to enquiries and feedback promptly and within the established SOP response time.

• Prepare and submit monthly reports including customer service updates, service recovery investigations, and summaries of compliments/complaints/case study presentation slides to the General Manager, Senior/Operations Managers, and Assistant/Retail Managers.

• Actively participate in and help run the Customer Service and Mystery Shopper Committee.

• Provide support for company events such as BookFest, warehouse sales, and closed-door events.

• Coordinate with retail outlets on matters related to promotions, events, stock availability, membership, and other operational concerns.

• Undertake any additional responsibilities as assigned by the Reporting Officer.

Education and Experience

• GCE O-Level or Diploma in Business or equivalent.

• At least 2 to 3 years of experience in customer service and retail.

• SAP knowledge is an added advantage.

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

You may email your resume to [e-mail] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (R1219651)