Customer Service & Marketing Officer

Wanin Industries; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore seeks a Customer Support Specialist to join their dynamic team. In this role, you will manage customer interactions and online order processes while collaborating on social media content. Ideal candidates are detail-oriented, trustworthy, and thrive in fast-paced environments.

Qualifications

• Team player with a collaborative spirit.
• Trustworthy and reliable in responsibilities.
• Basic social media or content creation experience is a plus.

Responsibilities

• Process online orders and handle customer queries with empathy.
• Manage e-invoices and documentation.
• Work with the Marketing Manager on social media video ideas.

Skills

Communication

Attention to Detail

Multitasking

Job description

Are you a multitasker with a flair for communication and a creative eye for content? Join our team!

What You’ll Do:

• Be the friendly voice and fast fingers behind our calls, emails, and WhatsApp messages.
• Process online orders (Shopee, Lazada, and our e-store) using our ERP system like a pro.
• Handle e-invoices and double-check delivery orders and invoices for accuracy.
• Tackle customer queries and feedback with empathy, speed, and follow-through.
• Keep documents neat, tidy, and easily accessible.
• Juggle tasks like a champ and stay on top of your time.
• Bonus: Work closely with our Marketing Manager to bring fresh social media video ideas to life on TikTok, Instagram & Facebook!

What We’re Looking For:

• A team player with a collaborative spirit.
• Trustworthy, honest, and reliable in handling responsibilities.
• Strong attention to detail and excellent communication skills.
• Able to multitask and thrive in a fast-paced environment.
• Bonus points if you have basic social media or content creation experience!