Customer Service Manager | Up to $6K @ Harbourfront - YZ11

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique à Singapour recherche un Team Lead / Manager en Customer Service pour superviser la gestion des commandes et garantir une expérience client exceptionnelle. Ce rôle nécessite une approche pratique et un leadership fort pour gérer les équipes de traitement des commandes à travers plusieurs pays. Les candidats doivent avoir une expérience significative en service client et une compréhension des systèmes de gestion des commandes. Une rémunération compétitive est proposée et des opportunités de développement professionnel sont encouragées.

Qualifications

• Expérience de 5+ ans en service client ou gestion de commandes.
• Au moins 2 ans dans un rôle de supervision ou de gestion.
• Bonne connaissance des systèmes de gestion des commandes et des lettres de crédit.

Responsibilities

• Gestion complète de l'ordre à la facturation pour les clients dans plusieurs pays.
• Supervision de l'équipe de gestion des commandes et maintien d'un service client de haute qualité.
• Développement et mise en œuvre de procédures de gestion des commandes.

Skills

Communication

Leadership

Problem Solving

Negotiation

Education

Degree/Professional certificate in a related field

Tools

SAP R3 (ECC)

S4 Hana

Job description

Position: Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am - 530pm

Working Location: Harbourfront

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Interested applicants, WA your resume to [phone] or email your resume to [e-mail].

TAN YEN ZHEN (CHEN YANZHEN) REG NO: R25138932

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279