Customer Service Manager - IT

Randstad (Schweiz) AG; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a dedicated Customer Service Manager to lead their IT support team. This role involves overseeing operations, developing policies to enhance efficiency, and training staff to provide exceptional customer service. Ideal candidates will have at least five years in the IT sector, strong leadership qualities, and a commitment to customer satisfaction.

Qualifications

• Minimum 5 years of experience in customer service management within IT.
• Strong problem-solving skills focused on customer satisfaction.
• Proven track record in leading teams and managing performance.

Responsibilities

• Oversee daily operations of the customer service department.
• Develop and implement customer service policies and procedures.
• Train and mentor staff to provide outstanding IT support.

Skills

Leadership

Customer Satisfaction

Problem-Solving

Communication

Interpersonal Skills

Job description

We are seeking a dedicated and experienced Customer Service Manager to lead our IT support team in delivering exceptional customer experiences. The ideal candidate will possess strong leadership skills, a deep understanding of IT services, and a passion for improving customer satisfaction.

What You'll Do:
Oversee daily operations of the customer service department to ensure high-quality support.
Develop and implement customer service policies and procedures to enhance efficiency.
Train and mentor staff to provide outstanding IT support and service.
Collaborate with technical teams to resolve complex issues swiftly.
Analyze customer feedback and performance metrics to drive continuous improvement.
Act as a liaison between customers and management to address concerns effectively.

What We’re Looking For:
Minimum 5 years of experience in customer service management within the IT sector.
Strong problem-solving skills with a focus on customer satisfaction.
Excellent communication and interpersonal abilities.
Proven track record in leading teams and managing performance metrics.
Ability to adapt in a fast-paced environment while maintaining professionalism.

Ready to make an impact? Apply now and let’s grow together!