Customer Service Manager/ Excutive

ACM PLASTIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A manufacturing company in Singapore is seeking an experienced Order Management Manager to lead their team in managing the order-to-cash function. The ideal candidate will have over 5 years of experience in customer service or order management, with strong skills in order management systems and compliance. This role involves shaping policies, guiding the team, and ensuring high-quality customer service.

Qualifications

• 5+ years of experience in customer service or order management.
• At least 2 years in a supervisory or managerial role.
• Strong understanding of order management processes.

Responsibilities

• Lead and manage the order management team.
• Develop and implement order management policies.
• Serve as the primary point of contact for escalated inquiries.

Skills

Customer service management

Order management systems expertise

Leadership

Negotiation skills

Education

Diploma/Degree/Professional certificate

Tools

SAP R3 (ECC)

S4 Hana

Job description

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Diploma/Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.