Customer Service Manager (APAC)

ONE SEVEN CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in the engineering sector is seeking a Customer Service Manager (APAC) in Singapore. In this role, you'll support business development and account management while championing customer service. The ideal candidate has 5-10 years of industrial sales experience and is adept at building relationships in a fast-paced environment. Interested applicants can email their resumes to Alycia Lim.

Qualifications

• 5-10 years of industrial sales/customer service experience.
• Ability to work well in a fast-paced, startup environment.
• Self-motivated with good organizational skills.

Responsibilities

• Champion a culture of safety by maintaining compliance with safety protocols.
• Collaborate with Account Managers to prepare competitive sales quotes.
• Manage incoming inquiries and convert them into actionable sales opportunities.
• Build strong, trust-based relationships with internal teams and external stakeholders.
• Deliver responsive technical and service support to customers.

Skills

Customer service orientation

Team player

Professional demeanor

Organizational skills

Effective communication

Education

Diploma or equivalent education

Degree preferred, especially in Engineering

Tools

MS Word

Excel

Job description

Overview

We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding into Singapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you’ll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you!

Responsibilities

• Champion a culture of safety by maintaining 100% compliance with safety protocols
• Collaborate with Account Managers to prepare accurate and competitive sales quotes
• Manage incoming inquiries and convert them into actionable sales opportunities
• Provide product-based pricing and quoting support to customers
• Help achieve Service Center revenue goals through effective sales coordination
• Assist in the setup of new customer accounts and support accounts receivable follow-up
• Maintain accurate account records by coordinating with Sales and Service teams
• Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
• Conduct proactive outreach to current and potential customers to drive growth
• Build strong, trust-based relationships with both internal teams and external stakeholders
• Deliver responsive technical and service support to customers and internal staff

Requirements

• Diploma or equivalent education required; degree preferred (especially in Engineering)
• 5-10 years of industrial sales/customer service experience
• Team player with strong customer service orientation
• Ability to work well in a fast-paced, startup environment
• Professional demeanor with customers and colleagues
• Self-motivated with good organizational skills
• Effective verbal and written communication
• Solid math skills for basic and advanced calculations (including fractions and decimals)
• Computer literacy in MS Word, Excel, email, and internet use
• Ability to quickly learn and use company systems

Interested candidates may email your resume to Alycia Lim ([e-mail])

We regret to inform that only shortlisted candidates will be notified.

Alycia Lim Hui Choo

[e-mail]

EA License No.: 23S2032 | R24124179