Customer Service Manager

SGO TAS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading customer service firm in Singapore is seeking a skilled individual with strong leadership and customer service experience. You will be responsible for handling client inquiries, ensuring customer satisfaction, and educating salon customers. Ideal candidates have a Bachelor’s Degree and 3-5 years of relevant experience. Join this dynamic team to foster client relationships and enhance service quality.

Qualifications

• 3 to 5 years of leadership and management experience in customer service.
• Well-groomed according to company standards.
• Exceptional people skills and high professionalism.

Responsibilities

• Responds to client inquiries in a professional manner.
• Educates customers based on their needs.
• Ensures customer satisfaction and retention.

Skills

Customer service

Leadership

Conflict resolution

Communication

Empathy

Education

Bachelor’s Degree in Business or relevant fields

Job description

Duties & Responsibilities

• Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
• Gathers customer information thoroughly and effectively, accesses and satisfies client demands
• Educates the salon customers based on their real needs during their visit to the shop
• Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
• Maintains a positive, empathetic, and professional attitude toward customers at all times
• Attends to and communicates promptly to address customers’ queries at the most excellent approach
• Acknowledges and resolves customer feedback and concerns
• Knows products inside and out to answer product queries
• Communicates and coordinates with team and management
• Ensures customer satisfaction and increases customer retention
• Gathers customer satisfaction levels and feedback on customer services for continuous improvement
• Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate