CUSTOMER SERVICE MANAGER

HA HA BIN SERVICE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service provider in Singapore is looking for a Sales Support professional to manage local sales and deliveries in Malaysia. The role involves liaising with customers, managing inventory, and providing comprehensive support to meet customer needs. Candidates with a chemicals background and excellent communication skills are preferred. Join us to ensure efficient order processing and customer satisfaction.

Qualifications

• Chemicals background is preferred.
• Experience dealing with internal and external customers.
• Ability to work collaboratively within a team.

Responsibilities

• Support local sales and Malaysia deliveries.
• Manage inventory and provide weekly reports.
• Liaise with customers for timely execution of needs.

Skills

Excellent communication and interpersonal skills

Team collaboration

Effective complaint management

Positive attitude and time management

Education

Chemicals background

Tools

SAP

MS Excel

PDF Editor

Word

Job description

Roles & Responsibilities

• Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement)
• Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests
• Follow on orders and ensure sufficient inventory for customers Inventory management (and disposal of inventory , if required)
• Participation of survey requested by the Department of Statistics
• Provide weekly Sales and inventory reports
• Arrangement for blending and drumming activities
• Update landed costs for all the deliveries/shipments

Requirements

• Chemicals background is preferred
• Excellent communication and interpersonal skills with experience dealing with both internal and external customers
• Ability to work collaboratively within a team environment
• Effective complaint management skills
• Knowledge of Incoterms
• Knowledge of SAP, PDF edit, MS Excel, Word, Pivot /Vlookup
• Positive attitude with good time management