Customer Service Manager

KAFFE GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service-oriented company in Singapore is looking for a customer service representative to maintain a positive and professional attitude while providing excellent support to customers. The ideal candidate should have a Diploma or Bachelor’s Degree, strong communication skills, and preferably 1-2 years of relevant experience in the beauty industry.

Qualifications

• Professional looking and well-groomed to the standards set.
• Ability to stay calm in any given situation.
• 1-2 years of relevant customer service experience will be a plus.

Responsibilities

• To maintain a professional, positive and empathetic attitude at all times.
• Provide professional and excellent customer support, encouraging customers to come back.
• To satisfactorily respond to customers’ demands and queries with excellence.

Skills

Customer service

Communication skills

Digital literacy

Education

Diploma or Bachelor’s Degree in relevant fields

Job description

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred