Customer Service Manager

Customer Service Manager Job Description

Our growing company is seeking to hire a Retail Operations manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, implementing marketing plans, developing sales strategies, meeting planned goals, and coordinating with our sales and marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales and marketing team by tracking sales goals, setting individual sales targets, and facilitating the ongoing training of your salespeople.

Customer Service Manager Responsibilities:

1. Creating and presenting sales performance reports.
2. Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
3. Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
4. Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
5. Preparing monthly marketing budget.
6. Promoting the company's existing brands and introducing new products to the market.
7. Understanding our ideal customers and how they relate to our products.
8. Developing your sales team through motivation, counseling, and product knowledge education.
9. Working on weekends and public holidays.

Customer Service Manager Requirements:

1. Bachelor's degree in marketing, business, or related field.
2. Knowledge of modern marketing techniques.
3. Excellent leadership and project management skills.
4. Experience in sales & marketing may be advantageous.
5. The ability to understand and follow company policies and procedures.
6. Good oral and written communication skills.
7. Understanding of the current market conditions and industry trends.