CUSTOMER SERVICE MANAGER

AAREEYES PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading company in Singapore is seeking a Service Department Manager with a Master's Degree and significant leadership experience in construction projects. You will oversee customer service operations, ensuring compliance with industry regulations and maintaining high satisfaction levels. The role involves managing budgets, mentoring teams, and building long-term relationships with clients and partners.

Qualifications

• Master's Degree in Business or Science is required.
• Minimum 5 years in leadership and management within construction projects.
• Strong understanding of management practices and customer service.

Responsibilities

• Manage service department and customer service interactions.
• Ensure compliance with Occupational Safety and Health Act.
• Lead and mentor a team to drive operational efficiency.

Skills

Leadership

Customer Service

Communication

Management Practices

Problem Solving

Education

Master's Degree in Business or Science

Tools

Computer Literacy

Job description

REQUIREMENTS:

• Master's Degree in Business or science
• Must have minimum 5 years of leadership and management experience in Construction related projects.
• Good understanding of management practices and techniques.
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

JOB DUTIES:

• Manage service department and handle customer service interactions, reports, and repairs.
• Ensure that the work carried out complies with the Occupational Safety and Health Act.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
• Manager Each Customer’s business, organization, and goals to provide a baseline of customer satisfaction.
• Assessing service statistics and preparing detailed reports on your findings.
• Build long-term relationships with clients and partners, ensuring satisfaction and retention.
• Managing the approved budget of the customer service department.
• Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency .
• Perform other technical tasks as required