CUSTOMER SERVICE MANAGER

Ramo Industries Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in the construction industry seeks a Service Manager to oversee customer service operations. This role involves managing a team, ensuring compliance with safety regulations, and maintaining high customer satisfaction. Ideal candidates will have a Master's degree, extensive leadership experience, and the ability to manage complex client relationships effectively.

Qualifications

• Minimum 5 years of leadership and management experience in construction projects.
• Good understanding of management practices and techniques.
• Computer literate and able to handle difficult customers.

Responsibilities

• Manage service department and handle customer service interactions.
• Ensure compliance with Occupational Safety and Health Act.
• Build long-term relationships with clients, ensuring satisfaction and retention.

Skills

Leadership

Management

Customer Service

Problem Solving

Education

Master's Degree in Business or Science

Job description

Requirements

• Master's Degree in Business or science
• Must have minimum 5 years of leadership and management experience in Construction related projects.
• Good understanding of management practices and techniques.
• Ability to stay calm and excellent in handling difficult customers
• Computer literate
  
  

Job Duties

• Manage service department and handle customer service interactions, reports, and repairs.
• Ensure that the work carried out complies with the Occupational Safety and Health Act.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
• Manager Each Customer’s business, organization, and goals to provide a baseline of customer satisfaction.
• Assessing service statistics and preparing detailed reports on your findings.
• Build long-term relationships with clients and partners, ensuring satisfaction and retention.
• Managing the approved budget of the customer service department.
• Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency .
• Perform other technical tasks as required