Customer Service Manager

VIM 3 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail salon company in Singapore is seeking a front desk staff to manage calls, sell services, and improve customer interactions. The ideal candidate will excel in communication, possess organizational skills, and be available to work retail hours, including weekends. This position offers a base salary of $2000 - $3000, based on experience, plus commissions.

Qualifications

• Excellent verbal and written communication skills.
• Must be able to work retail hours including weekends.
• Capable of multitasking and willing to go the extra mile.

Responsibilities

• Handle incoming and outgoing calls and booking appointments.
• Sell products and services effectively.
• Communicate with customers on various platforms.

Skills

Team player

Excellent verbal communication

Interpersonal skills

Organizational skills

Multi-tasking

Job description

Responsibilities

• Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry
• Selling of products and services
• Communicating with customers via telephone, WhatsApp, face-to-face, social media and email
• Handle POS system and collecting payments
• Handling customer’s feedbacks
• Assist marketing team
• Improving customer service procedures, policies and standards

Requirements

• Team player
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Able to converse in English
• Must be able to work retail hours (including weekend) our salon hours are currently 10.30am to 7.30pm / 8.30pm for festive period
• 5.5 days work week
• Base Salary $2000 - $3000 depending on expereience
• Plus commissions