CUSTOMER SERVICE MANAGER

8028 EMPLOYMENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in media and digital services is looking for a Customer Service Manager to enhance client satisfaction and retention. This role requires navigating a dynamic environment, ensuring timely service delivery, and adapting swiftly to client needs, including support outside standard working hours.

Qualifications

• Proven experience in customer service, client relations, or account management.
• Strong communication skills in both verbal and written English.
• Comfortable with using CRM systems and collaboration tools.

Responsibilities

• Act as the first point of contact for client inquiries across multiple platforms.
• Manage and resolve customer concerns promptly and professionally.
• Proactively suggest process improvements to enhance the customer journey.

Skills

Customer Service

Client Relations

Communication

Resourcefulness

Problem Solving

Job description

Job Description & Requirements

8028 International Pte. Ltd. is seeking a highly dependable and customer-focused Customer Service Manager to support our growing portfolio of media, content, and digital service clients. This role requires someone who thrives in a fast-paced, dynamic environment and is committed to delivering exceptional service—anytime it's needed.

Key Responsibilities:

• Act as the first point of contact for client inquiries, feedback, and service-related matters across multiple platforms (email, WhatsApp, social media, phone).
• Manage and resolve customer concerns promptly, professionally, and with empathy—day, night, or weekend if urgent.
• Coordinate with internal departments (creative, tech, finance) to ensure timely service delivery and issue resolution.
• Build long-term relationships with clients and partners, ensuring satisfaction and retention.
• Maintain detailed logs of interactions and implement follow-up procedures to ensure closure and satisfaction.
• Proactively suggest process improvements to enhance the customer journey.
• Adhoc job duties as and when required

Requirements:

• Proven experience in customer service, client relations, or account management (preferably in creative, digital, or media industries).
• Must be contactable and ready to assist outside standard office hours if needed—flexibility is essential.
• Strong communication skills in both verbal and written English.
• Calm under pressure, resourceful, and solutions-oriented.
• Comfortable with using CRM systems, messaging platforms, and collaboration tools.