customer service manager

GAOJIU LEASING; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Manager to enhance service excellence and develop effective customer service processes. The role involves analyzing customer needs, managing teams, and implementing improvements based on feedback. The ideal candidate will possess strong leadership skills and a track record in customer relationship management.

Qualifications

• Experience in customer service management.
• Strong leadership and decision-making skills.
• Ability to analyze customer needs and improve service offerings.

Responsibilities

• Manage overall customer service excellence and develop new processes.
• Review customer service feedback and implement process improvements.
• Lead teams and make important business decisions.

Skills

Customer Relationship Management

Team Management

Analytical Skills

Job description

The Customer Service Manager manages overall customer service excellence and develops new customer service processes. He/She reviews customer service feedback and implements process improvements. He/She manages overall service quality and customer relationship management resources.

He/She manages available resources and obtains buy-in from internal and external stakeholders. He/She leads teams and makes important business decisions.

• Analyse customer needs to improve offering and competitiveness.
• Apply methods to minimise gaps in the delivery of logistics services.
• Develop relationships with stakeholders and customers.
• Develop risk mitigation plan.
• Drive customer attraction strategy to improve customer loyalty.
• Have targeted conversations to address customer needs.
• Manage teams in the workplace.
• Monitor market movements to plan business strategies.
• Organise resources within business activities.
• Review challenges and understand the concerns.
• Review operation standards and procedures.