Customer Service Manager

KOLORIST PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the beauty industry is seeking a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer support and maintaining a positive interaction with clients. Candidates should possess relevant degrees and experience in the beauty line is preferred.

Qualifications

• Proficient in customer service and communication skills.
• Professional looking and well-groomed.
• 1-2 years of relevant customer service experience is a plus.

Responsibilities

• Provide excellent customer support and respond to queries.
• Maintain a positive and professional attitude.
• Gather and retain customer information.

Skills

Customer service

Communication

Digital literacy

Education

Diploma or Bachelor's Degree in relevant fields

Job description

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred