Customer Service Manager

One Story; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

One Story is seeking a Customer Service Manager for Apparel in Singapore to lead the customer service team and enhance customer satisfaction. The role involves managing customer interactions, analyzing service metrics, and fostering a customer-centric culture. The ideal candidate will possess strong communication skills, team leadership capabilities, and a deep understanding of the apparel industry.

Qualifications

• Minimum of 5 years of experience in customer service management, preferably in apparel.
• Strong knowledge of customer service best practices and operational processes.
• Proven ability to manage and motivate a team effectively.

Responsibilities

• Lead and develop the customer service team to achieve performance targets.
• Implement customer service policies and protocols for a consistent experience.
• Monitor and analyze customer service metrics to identify areas for improvement.

Skills

Conflict resolution

Team leadership

Retail operations

Customer service software

Service performance analytics

Communication skills

Analytical skills

Education

Bachelor's degree in business administration or related field

Job description

The Customer Service Manager for Apparel in Mumbai plays a crucial role in ensuring a high standard of customer satisfaction and retention. You will be responsible for leading the customer service team to enhance the overall shopping experience, drive sales, and foster positive relationships with customers. By effectively managing customer interactions, you will analyze service metrics to implement improvements and innovate service practices aligned with the company's goals. The ideal candidate will have a deep understanding of the apparel industry, exceptional communication skills, and the ability to lead a team in a fast-paced retail environment. This role requires dedication to customer service and the capability to translate feedback into actionable strategies, ensuring that the customer service department contributes positively to organizational success.Key Responsibilities:Lead and develop the customer service team to achieve performance targets.Implement customer service policies and protocols to ensure a consistent experience.Monitor and analyze customer service metrics to identify areas for improvement.Address customer complaints and resolve issues efficiently and effectively.Train staff on product knowledge, service expectations, and standards.Foster a customer-centric culture within the team.Coordinate with other departments to enhance service delivery.Develop programs to motivate and retain customers.Utilize feedback to enhance product offerings and service processes.Manage customer inquiries and assist via multiple channels including phone, email, and chat.Stay updated with industry trends and customer service innovations.Collaborate with marketing to support promotional campaigns through service enhancements.Required Qualifications:Bachelor's degree in business administration, management, or a related field.Minimum of 5 years of experience in customer service management, preferably in apparel.Strong knowledge of customer service best practices and operational processes.Proven ability to manage and motivate a team effectively.Exceptional communication and interpersonal skills.Experience with customer feedback systems and service performance analytics.Ability to resolve conflicts and find amicable solutions.Demonstrated knowledge of apparel products and retail operations.Skills:Conflict resolutionTeam leadershipRetail operationsCustomer service softwareService performance analyticsMicrosoft Office SuiteProblem-solvingCustomer feedback systemsCustomer serviceAnalytical thinkingAnalytical skillsOrganizational skillsTime managementRetailCustomer service best practicesCustomer service managementCommunication skillsApparelOperational processesCustomerApparel knowledge,

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