Customer Service Manager

PERFORMANCE MICRO INTERNATIONAL PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the logistics sector is seeking an experienced Customer Service Executive to manage order processing and client interactions. The ideal candidate should have a diploma or equivalent, be proficient in both English and Mandarin, and will oversee a customer service team. Training will be provided, making this a great opportunity for someone driven and responsible looking to develop their career in a dynamic environment.

Qualifications

• Minimum GCE N or O level / Diploma in any discipline.
• Experience in customer service or logistics/supply chain/shipping.
• Proficiency in English and Mandarin for documentation handling.

Responsibilities

• Provide excellent customer service and liaise with clients via e-mail and phone.
• Monitor delivery of orders and handle customer support.
• Oversee Customer Service team and ensure efficient order processing.

Skills

Customer Service

Team Leadership

Basic Computer Literacy

Microsoft Excel

Microsoft Word

Education

GCE N or O level / Diploma

Job description

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Oversee Customer Service team
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team leader
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in Microsoft Excel and Word etc.
• Experience in customer service or logistic/supply chain/shipping industry .
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China
• Manage Customer service team