Customer Service Manager

YAMATO IZAKAYA (PTE. LTD.); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the F&B industry is looking for a Restaurant Manager to oversee daily operations at their establishment. The ideal candidate will have a strong background in restaurant management, leadership skills, and a passion for Japanese cuisine to ensure exceptional customer service and operational excellence.

Benefits

Competitive salary

Staff meals and discounts

Opportunities for growth and advancement

Supportive work environment

Qualifications

• Proven experience as a restaurant manager or similar role.
• Strong leadership and interpersonal skills.
• Knowledge of Japanese cuisine is a plus.

Responsibilities

• Oversee day-to-day restaurant operations.
• Lead and manage front-of-house staff.
• Ensure excellent guest experience.

Skills

Leadership

Customer Service

Communication

Problem Solving

Job description

Job Title: Restaurant Manager
Employment Type: Full-Time

Job Overview:
We are seeking an experienced and motivated Restaurant Manager to oversee daily operations and ensure the highest level of customer satisfaction. The ideal candidate will have a strong background in restaurant management, team leadership, and a passion for Japanese food and culture.

Responsibilities:

• Oversee day-to-day restaurant operations
• Lead and manage front-of-house staff
• Ensure excellent guest experience and handle customer feedback
• Manage scheduling, inventory, and supply orders
• Maintain cleanliness, safety, and compliance standards
• Collaborate with kitchen and bar teams to optimize service flow
• Support hiring, training, and performance management

Requirements:

• Proven experience as a restaurant manager or in a similar role
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Knowledge of Japanese cuisine and izakaya culture is a plus
• Availability to work evenings, weekends, and holidays

What We Offer:

• Competitive salary
• Staff meals and discounts
• Opportunities for growth and advancement
• A supportive and friendly work environment