Customer Service Lead (Central / 5 days)

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading Business Managed Services provider in Singapore is seeking a motivated Customer Service Lead. The role involves ensuring efficient operations, mentoring team members, and handling customer inquiries and complaints with a focus on exceptional service delivery and adherence to standard operating procedures.

Qualifications

• Experience from Education / Training industry preferred.
• Experience as a Training Admin is an advantage.
• Meticulous and disciplined.

Responsibilities

• Ensure accurate and timely responses to enquiries.
• Monitor customer service system operations.
• Develop and mentor team members.

Skills

Attention to detail

Service-oriented

Team player

Education

Diploma / Degree in Business Management / Customer Service Management / Business Administration

Job description

Company’s Profile

Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Lead to join their team and contribute to their ongoing success.

Location: Braddell until Dec 2025 (Will shift to AMK from Jan 2026 onwards)

Working hours: Monday to Friday, 8.30am to 6.00pm

Responsibilities:

• Ensure that all enquiries received via calls, emails and walk-ins are replied accurately and timely as in accordance with the prevailing SOPs, policies and procedures.
• Ensure the correct and timely escalation or resolution of urgent cases.
• Attend to appeals and complaints promptly and accurately.
• Monitor, track and ensure the accuracy of all enquiries are promptly and accurately recorded for reporting proposes.
• Ensure that the customer service system and all related systems are always in perfect working condition.
• Collate and review all data and information for management reporting.
• Review existing SOPs, Procedures, Documentation to enhance efficiency and effectiveness.
• Oversee the daily operations and completion of tasks in your team.
• Report to and assist Head Training Administration and Operations in other tasks as required.
• Develop and mentor team members.

Requirements:

• Min. Diploma / Degree in Business Management / Customer Service Management / Business Administration or related fields.
• Must possess experience from Education / Training industry. Preferred to have experience as a Training Admin.
• Meticulous with keen attention to details, highly disciplined, service-oriented and good team player.
• Experience and knowledge in various training grants, such as PSEA, UTAP, SFC is preferred but not a must.

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312