Customer Service Lead (Automotive/Logistics)

People Profilers; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Team Leader to manage and enhance the frontline team operations. The ideal candidate will have at least 1-2 years of experience in a similar role, strong leadership skills, and a customer-centric approach. The position offers a competitive remuneration package, including basic salary and bonuses.

Benefits

Transportation pick up provided

Comprehensive range of benefits

Qualifications

• 1-2 years in leading a customer service and general administration team.
• Strong leadership skills required.
• Computer savvy with MS Office and CRM systems.

Responsibilities

• Oversee frontline team and ensure operational readiness.
• Develop policies and procedures for efficient operations.
• Train and motivate staff to meet standards.

Skills

Interpersonal communication

Customer centric mindset

Problem solving

Education

Diploma

Tools

MS Office

CRM system

Job description

Job Description:

Responsibilities

• Overall in charge of the CSO and CSA team (frontline team)
• Champion the front line image of the Company to customers.
• Ensure accountability and integrity operational readiness of frontline team
• Promote and enhance frontline teams image and capability
• Develop the team to achieve excellent service level, productivity and efficiency
• Ensure compliance to company policies, financial, process and industrial standards
• Develop all necessary policies and procedures to ensure the teams operation is effectively maintained to ensure maximum efficiency.
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
• Provide the point of escalation for team for any operational issues.
• Prepare reports & present recommendations to external stakeholders and management.
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Diploma withprior experience of at least 1-2 years in leading a team of customer service and general administration team (service of commercial vehicles) or similar trade (automotive/logistics/industrial)
• Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability
• Computer savvy (MS Office, CRM system)
• Possess strong leadership skills
• Mon to Fri 830am - 530pm, alternate Sat 830am - 1230pm, basic + standby allowance + 2 times bonuses
• Senoko Road, transport pick up provided
• Job Reference: L955R34Y

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified