Customer Service (Import x 1/ Export x 1 ) @Alps Avenue

Aim Recruit Consultancy Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consultancy in Singapore is looking for Customer Service Executives for both Import and Export roles. Applicants will be the contact points for airfreight, managing shipments, addressing customer concerns, and overseeing documentation. Desired candidates should have at least 2 years' experience in the relevant fields and be proficient in English and MS Excel.

Qualifications

• At least 2 years of relevant experience required.
• Able to commit weekends when required.

Responsibilities

• Manage import shipments and liaise with stakeholders.
• Perform process including Billing and follow up on disputes.
• Monitor onboard status for export and provide updates.

Skills

Good written and communication in English

Proficient in MS Excel

Experience in Airfreight Import

Experience in Airfreight Export

Tools

MS Office

Job description

1. Customer Sevice Executive(Import) /Mon-Fri, 9am -5.30pm,; Alt Sat, 9am -1pm /Up $3,500

• Contact point for Airfreight Import, to manage customers for movement of import shipments.

• Follow up on urgent shipments & liaise with stakeholder (Warehouse / Operations / Billing / Sales)

• Ensure that customers’ expectations are being met and mapped in SOP

• Regular Business Review with Customers (MBR /QBR)

• Perform process including Billing and follow up on billing disputes.

• Good written and communication in English and proficient in MS Excel

• Experienced in Airfreight Import, and able to commit weekend when required.

2. Customer Sevice Executive (Export) /Mon-Fri, 9am -6.30pm,; Alt Sat, 9am -1pm/Up $3,500

• Attend calls and provide flight details to customer upon receiving booking within the SLA.

• Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.

• Apply export permit and other export custom documents processed on timely manner

• Monitor onboard status and informed customer on any abnormality.

• Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)

• Update on new changes / requirement by airlines or governmental requirement

• Ensure monthly customer report is submitted.

• At least 2 years of relevant experience with proficient in MS Office

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894