Customer Service (Freight & Transportation)

Key Responsibilities

• Liaise with clients, carriers, transporters, and agents to manage sea and air import and export shipments
• Address client requests and service issues, ensuring their needs are met effectively.
• Prepare booking confirmations, Bills of Lading, and invoices for clients
• Manage shipping paperwork, including import/export documents, BL, and permit declarations
• Handle inquiries and bookings via phone and email, and provide customer quotations.
• Utilize systems like Portnet and TradeNet for efficient operations
• Any other ad-hoc duties as assigned

Requirements:

• Experience in Shipping/Logistics within the freight forwarding / Marine industry is preferred
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues

Salary: $2500.00 - $4000.00