Customer Service Executive (Warehousing)

Two Woods Logistics (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore seeks an Order Fulfilment Officer to manage order processing in a warehousing environment. The role involves liaising with customers and freight partners, ensuring satisfaction, and managing operational documentation. Candidates should possess strong communication skills, attention to detail, and preferably experience in 3PL operations.

Benefits

Training provided

Qualifications

• Preferably with 1 year of experience in 3PL warehouse operations.
• Familiarity with import and export processes.
• Knowledge in handling Form D and COO is advantageous.

Responsibilities

• Liaise with customers on order processing and manage complaints.
• Coordinate with freight forwarders and arrange local deliveries.
• Ensure timely billing and assist in producing warehouse reports.

Skills

Attention to detail

Communication skills

Multitasking

Tools

Excel

WMS

Oracle

Job description

Job brief

We are looking for a Order Fulfilment Officer to process and coordinate the daily requirements in a warehousing environment.

Responsibilities:

· Liaise with customer on order processing

· Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery

· Attend to customer request and ensure customer satisfaction

· Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department

· Assist to produce regular warehouse reports for management as and when required

· Manages customers complains and claims

· Ensure proper filing and documents archiving for audit purpose

· Any others adhoc tasks as and when assigned by Operations Manager

Requirements and skills

· Preferably knowledge in Excel (Vlookup, pivot etc)

· Excellent attention to detail

· Strong communication skills

· Ability to manage workloads effectively and meet deadlines

· Preferably with 1 year of experience in 3PL warehouse operations - familiar with import and export processes

· Knowledge in Form D and COO handling will be an advantage

· Knowledge of shipping terms and documents will be an advantage

· Able to multitask include handling of different systems not limited to WMS and Oracle

· Team player with ability to collaborate well with others

· Training provided