Customer Service Executive | Up to $3.2k | V-lookup / Pivot tables / SAP | 5 Days | Tampines - 4769

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore seeks a Customer Service Executive in Tampines. The role involves providing customer support via email and phone, managing orders, and collaborating with teams to enhance customer satisfaction. Candidates should possess a diploma, relevant experience, and strong Excel skills including V-lookup and Pivot tables.

Qualifications

• Minimum Diploma in any field required.
• At least 2-3 years of relevant experience wanted.
• Excel skills (V-lookup, Pivot tables) preferred.

Responsibilities

• Provide quality customer service support over email and phone.
• Manage sales orders and arrange deliveries.
• Collaborate with internal teams to solve customer issues.

Skills

V-lookup

Pivot tables

Customer relationship management

Problem solving

Education

Diploma in any field

Tools

SAP

Job description

Customer Service Executive | Up to $3.2k | V-lookup / Pivot tables / SAP | 5 Days | Tampines

Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant